You may return your purchase within 5 days of receipt for a full refund, provided that:

• The product is returned prepaid by you (with an RMA#) to our factory or designated depot.
• The product must be returned in 'salable condition,' meaning it must be unused, undamaged, and free of any foreign odors, as determined by the seller.
• The product was not sold as a "final sale," which includes all electronic parts and equipment.

Important Notes:

• A $25.00 restocking fee applies to all returns.
• Refunds cover only the product price and taxes; shipping charges are non-refundable.

Exchange Requests for Correctly Ordered & Shipped Products
If more than 5 days but less than 30 days have passed since delivery, you may request an exchange.
Exchange Conditions:

• The product must be returned in 'salable condition,' meaning it must be unused, undamaged, and free of any foreign odors, as determined by the seller.
• Refunds will include only the product price and taxes (excluding shipping costs).
• A $25.00 restocking fee applies to all exchanges.

Exchange Process:

1. Obtain an RMA# and return the shipment prepaid (with the RMA#) to our factory or designated depot.
2. Call-in to place a new order in the amount of the initial purchase.

Damages from Shipping:
If your goods arrive damaged, please notify us within 5 business days to arrange a replacement shipment.
To File a Damage Claim, Provide:

Photos

• A picture of the damaged item.
• A picture showing the damaged item inside the box.
• A close-up of the shipping label with the tracking number.
• A picture of the outside of the package, showing any visible damage.

Retention of Product/Packaging: Keep all packaging and damaged goods for 8-15 business days in case an inspection is required.

Receiving Your Exchange/Refund

• Contact Customer Service for return instructions before shipping your item.
• RMA# is required for all returns/exchanges?returns/exchanges without an RMA# will be refused and sent back to the sender.
• Processing credits may take up to 14 days from the date we receive your items in our warehouse.
• Once processed, the refund will be issued directly to your credit card.